How can I give other users Admin privileges?
If the person is not yet a member of your organization, you can grant them administrative access directly during the invitation process by enabling the Admin option in the pop-up…
Why does KOS collect diagnostic information?
Diagnostic information enables the KOS team to provide timely, accurate, and efficient customer support. By analyzing this data, the customer service and engineering teams can see exactly what occurred on…
How can I enable and disable automatic upload of Studio logs in KOS Studio?
You can choose to have your archived Studio logs automatically uploaded to the cloud, which helps our team proactively identify bugs and significantly reduces support delays. To toggle this feature…
How can I view all the users in my organization?
To see a complete directory of everyone currently registered in your organization, you must have administrative privileges.Log in to KOS Studio.Click the Settings icon in the upper-right corner of the…
Why can’t I find the User Management tool in KOS Studio?
The User Management tool is a restricted tool, tied to the admin role. If you do not see User Management listed under your Settings menu, it means your profile does…
How can I add a user to my organization in KOS Studio?
To add a new user, you must be an administrator. If you have admin rights, you can issue an invitation by following these steps:Log in to KOS Studio.Click the Settings…
Why is my invitation token showing as expired, and how do I fix it?
KOS Studio invitation tokens generated by KOS Studio automatically expire exactly 5 days after they are issued. If you miss this window, you can contact an administrator within the organization…
How can I view all pending invitations?
Administrators can easily view pending invitations by:Log in to KOS Studio.Select Settings from the top navigation bar and choose User Management.Open the Invitees tab.You can learn more here: User Management
I invited someone by mistake. How can I delete or cancel a pending invitation?
Admins can easily revoke or delete a pending invitation.Log in to KOS Studio.Select Settings from the top navigation bar and choose User Management.Open the Invitees tab.Select the pending invitation you…
How can I be added to a KOS Studio Organization
First, you need a KOS Studio account. You can contact an administrator of the organization request an invite both to KOS Studio and to the specific organizations. Invites are limited…